Home : Shipment and Returns
60 DAY MONEY BACK PLAYABILITY GUARANTEE
Customers are guaranteed satisfaction on all XeneCore racquets up to 60 days from purchase date. If for any reason the customer is not satisfied with their racquet they may return the racquet for an exchange or refund.
SHIPMENT OF ITEMS
Packages are generally dispatched within
2-10 days after receipt of payment
depending on item type (custom racquets
require more time for production) and
are shipped via courier with tracking
and drop-off without signature. We will
provide you with a link to track your
Shipping fees include handling and
packing fees as well as postage costs.
Handling fees are fixed, whereas
transport fees vary according to total
weight of the shipment. We advise you to
group your items in one order. We cannot
group two distinct orders placed
separately, and shipping fees will apply
to each of them.
Boxes are amply sized and your items are
For All Returns
Please contact Donnay Ltd. for a return
Currently replaced by 60
Day Money Back Playability Guarantee.
• All racquets must be in new condition
showing no signs of use (i.e. ball fuzz,
plastic removed from handle, scrapes on
bumper guard, etc.) for full refund less
shipping charges and any custom
• All racquets that are not new
condition can be returned within 30 days
of the invoice date for the
current selling price in Donnay credit.
Refunds will not be given for return of
• All new racquets have a one-year
manufacturers warranty against defects.
• Defective replacements are at the sole
discretion of the manufacturer.
• Donnay will replace the racquet
immediately if we feel the manufacturer
will determine the racquet is defective.
• Racquets sent to the manufacturer for
evaluation can take up to 6 weeks.
• If your racquet is deemed defective,
Donnay will string your replacement
racquet for free with the original
string (excluding natural gut.)
• Racquets that have been abused, run
over, damaged from heat, customized,
etc. will not be replaced.
• If purchased racquet is no longer
available, store credit will be given in
the amount of the original purchase
• If the manufacturer does not replace
your tennis racquet, it will be returned
to you along with an explanation from
*Donnay Ltd. reserves the right to deny a refund in the event discounts were obtained through fraud or misrepresentation.